Customer Success Stories
How Johnsontech Inc. Increased Customer Satisfaction by 30% with BPO
How Johnsontech Inc. Increased Customer Satisfaction by 30% with BPO
How Johnsontech Inc. Increased Customer Satisfaction by 30% with BPO
Challenge: Legacy platform faced a 500% surge in customer inquiries during a major sales event. The internal team was overwhelmed, leading to a spike in complaints.
Solution: Nexephal quickly assembled a 50-person temporary support team, implemented an AI bot to filter common questions, and used a dedicated human team for complex issues.
Result: The average response time was reduced from 2 hours to 15 minutes. Customer satisfaction during the sales event increased by 30%.
How Daking Management Ltd. Saved 40% on HR Costs to Focus on R&D
How Johnsontech Inc. Increased Customer Satisfaction by 30% with BPO
How Johnsontech Inc. Increased Customer Satisfaction by 30% with BPO
Challenge: Daking was spending significant management time on HR recruitment and payroll processing.
Solution: Nexephal took over their entire HR back-office process, from resume screening and interview scheduling to payroll administration.
Result: The management team freed up 80 hours per month to focus on product development, and operational costs were reduced by 40%